Managed Services Division

Asian enterprises leverage IT service providers to support growth

An IDG survey commissioned by NTT

The survey in detail

We recently surveyed over 200 organizations in Hong Kong, Singapore, Malaysia, Indonesia, the Philippines, and Thailand to gain insights into the current technology transformation landscape in Asia and businesses’ adoption of Managed Service Partners (MSPs). Emphasis was placed on in-house IT management, service deployment strategies, team strength, future plans to use MSPs, relevant technologies, and the degree of such outsourcing.

Over one in four respondents are from 500 to 999 employee sized organizations. With an overwhelming percentage of companies (86%) having three or more offices across APAC. Respondents came from different functional areas, but over one in two are aligned with the IT function. The highest percentage of respondent organizations have 10-29 members in their in-house IT team. Here is what they had to say…


Security is the biggest challenge faced by companies managing IT in-house

Discover the ins & outs.

Download the infographic

Executive interview 1 - IT Director of a private equity bank

Interview transcript: “I believe the two most important factors which are affecting our decisions on using MSPs are cost benefits and Rural Social Cost. I think using MSPs has helped us to reduce internal resource constraints. Also, by increasing MSP services we can begin using our internal resources better by using our budget more wisely. Using MSPs has also helped us to reduce risk and protect our data, and I think this will continue in the next 12 to 18 months….”


Executive interview 2 - Business Director at a banking consortium

Excerpt from the transcript: “We use MSP services as and when we need them as it is not realistic for us to have a fixed, in-house resource for some services. We use these services for projects like ERP, virtualization, SD WAN, Azure Stack, cloud migration or infrastructure. MSPs provide guidance helping us to embrace new technology.”


Is your organization facing the same IT challenges? - Download the survey white paper to find out

59% flag security risks as the most prevalent challenge in managing IT in-house. While others find it difficult to find and retain the right people (employees) with the relevant technical skillset. Lack of key IT skills in-house and increasing infrastructure complexity receive high response rates. But what is the solution?

Download the white paper asia-white-paper