We recently surveyed over 200 organisations in Hong Kong, Singapore, Malaysia, Indonesia, the Philippines and Thailand to gain insights into the current technology transformation landscape in Asia and businesses’ adoption of Managed Service Partners (MSPs). Emphasis was placed on in-house IT management, service deployment strategies, team strength, future plans to use MSPs, relevant technologies and the degree of such outsourcing.
Our respondents were all from organisations with over 150 employees and three or more offices across APAC; 46% had over five office locations. Respondents came from different functional areas but more than half were aligned with the IT function (51%) and all respondents held IT and/or business management roles. The highest percentage of respondent organisations (44%) had 10-29 members in their in-house IT teams while 40% had more.
Discover the ins & outs.
Interview transcript: “I believe the two most important factors which are affecting our decisions on using MSPs are cost benefits and Rural Social Cost. I think using MSPs has helped us to reduce internal resource constraints. Also, by increasing MSP services we can begin using our internal resources better by using our budget more wisely. Using MSPs has also helped us to reduce risk and protect our data, and I think this will continue in the next 12 to 18 months….”
Excerpt from the transcript: “We use MSP services as and when we need them as it is not realistic for us to have a fixed, in-house resource for some services. We use these services for projects like ERP, virtualization, SD WAN, Azure Stack, cloud migration or infrastructure. MSPs provide guidance helping us to embrace new technology.”