In the first of such industry surveys, we recently polled U.S. based decision makers in over 400 organizations across the country to gain insights into the current technology transformation landscape and businesses’ adoption of Managed Service Partners (MSPs). Emphasis was placed on in-house IT management, service deployment strategies, team strength, future plans to use MSPs, relevant technologies and the degree of such outsourcing.
Our respondents were all from organizations with over 1,000 employees and three or more offices across the country; 46% had over five office locations. Respondents came from different functional areas but more than half were aligned with the IT function (51%), and all respondents held IT and/or business management roles. The highest percentage of respondent organizations (44%) had 10-29 members in their in-house IT teams while 40% had even more.
This infographic summary highlights the U.S. survey’s findings and the key challenges enterprises are facing along the path to digital transformation.
Interview sample: “Cost-effectiveness is another reason that we use MSP services. Our capital expenditure has decreased since using them, which is beneficial to us when we are lacking in resources and are having difficulty allocating funds to skills shortages during certain projects…”
Excerpt from the transcript: “At the moment, our greatest challenge within the IT department would be disaster recovery. This is because we do not have a primary, solid disaster recovery plan in place. That is why, we are currently looking to solve this issue quickly. If a disaster were to happen now, our servers would be down for at least three weeks, which would result in the loss of millions of dollars in revenue for the University.”